At The Wallpaperer, we aim to provide reliable and efficient shipping services to ensure that your custom wallpapers reach you in perfect condition and on time. This Shipping Policy outlines the shipping process, delivery times, costs, and other relevant details.
Order Confirmation:
Once you place your order, you will receive a confirmation email acknowledging that we have received your order.
Production Time:
All our wallpaper products are made to order. Production typically takes 5–7 business days. Please note that production times may vary during peak seasons or due to high demand.
Shipping Time:
After production, your order will be shipped. Shipping time depends on your location.
Free Shipping:
Orders over €250 qualify for free standard shipping. For orders below €250, a shipping fee of €45 applies.
Tracking Information:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.
Tracking Your Package:
Track your package using the tracking number provided either on our website or through the shipping carrier’s website.
International Orders:
International orders may be subject to customs duties, taxes, and other charges imposed by the destination country. These fees are not included in our prices or shipping costs and are the responsibility of the recipient.
Customs Declarations:
We will complete the necessary customs declarations to ensure smooth processing of your shipment. However, delays may occur due to customs inspections.
Damaged or Lost Shipments:
If your shipment arrives damaged or is lost during transit, please contact our customer service team immediately at [email protected] or via live chat. Provide your order number and all relevant details. We will investigate the issue and work to resolve it promptly.
Incorrect Delivery Address:
Please ensure that your shipping address is accurate at the time of ordering. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, contact us as soon as possible.
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